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Returns Policy

Customers who are consumers as defined by the Austrian Consumer Protection Act (Konsumentenschutzgesetz – KSchG) may without giving reasons withdraw their order within 14 days after receipt of the ordered goods. The withdrawal is effective if the withdrawal notice is sent by e-mail (to returns@boulesse.com), by post to Boulesse or by means of the withdrawal form in the Boulesse-Webshop within that time period.

Upon timely receipt of a withdrawal notice from a Customer who is a consumer as defined by the Austrian Consumer Protection Art Boulesse within 14 days after receipt of the withdrawal notice will reimburse the Customer for the purchase price by way of credit towards the credit card or bank account used for payment. Boulesse may withhold all or part of the reimbursement until the goods have been duly returned (Section 7.4) or until the Customer, who is a consumer asdefined by the Austrian Consumer Protection Act, has supplied Boulesse with evidence of having shipped the goods for return.

Reimbursements will be made including the shipping fee for standard delivery. No additional reimbursement will be made if the Customer, who is a consumer as defined by the Austrian Consumer Protection Act, has opted for a type of delivery other than standard delivery.

The Customer, who is a consumer as defined by the Austrian Consumer Protection Act, without delay and in any event not later than 14 days after submission of the withdrawal notice has to return the received goods in unused and undamaged condition with a shipping method allowing tracking to the Boutique which dispatched the goods. If the goods were shipped to the Customer with control bands attached the returned goods are only deemed unused and undamaged if the control bands are intact and still attached to the goods.

Returns have to be addressed to the Boutique which dispatched the goods. No refunds will be made for returns to any other person than the Boutique whose goods were ordered over the Boulesse-Webshop, e.g. to Boulesse or the manufacturer of the goods.

Postage for returns and any customs, taxes and fees for customs clearance in connection with returns have to be borne by the Customer. No returns with unpaid postage will be accepted.

Boulesse charges and deducts from the refund of purchase price an appropriate compensation for depreciation in value for any returned goods which may not be, including the undamaged packaging and any control bands intact, re-sold as new. The same applies to goods returned with accessories missing.

Customers who are not consumers as defined by the Austrian Consumer Protection Act do not have a right of withdrawal.

Custom made products are excluded from the right of withdrawal.

Please note that our return policy applies to consumers in the European Union only. Sales to customers who are not consumers and sales to customers in third countries are final, except in cases of product faults or mistakes caused by Boulesse or the shop from which products were ordered. 

If you wish to withdraw from the contract please use this form: Withdrawal Form.pdf

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